CourseCode : MS-96
CourseTitle : TotalQualityManagement
AssignmentCode : MS-96/TMA/SEM-II/2018
Coverage : AllBlocks
Note:Attemptallthequestionsandsubmitthisassignmentonorbefore31stOctober,2018to
thecoordinatorofyourstudycentre.
1.DiscussastohowXeroxfoughtbacktoregainitslostgloryusingtheconceptofTotal
QualityManagement(TQM).
2.CriticallyanalyzetheroleofstrategicplanninginimplementingTQMusinganexample
fromthebusinessworld.
3.ExplainhowbusinessorganizationsoperateinasociallyresponsiblewayusingISO
26000.Usethepublishedmaterialforreference.
4.WhatistheroleofhumanfactorinTQM?Illustratewiththehelpofexample.
5.Differentiatebetween‘Award’and‘Certification’givingexamples.